How discretionary behaviors promote customer engagement : the role of psychosocial safety climate and psychological capital
Year of publication: |
2022
|
---|---|
Authors: | Siami, Sahar ; Martin, Angela ; Gorji, Mohammadbagher ; Grimmer, Martin |
Published in: |
Journal of management & organization : JMO. - Cambridge : Cambridge Univ. Press, ISSN 1839-3527, ZDB-ID 2375897-1. - Vol. 28.2022, 2, p. 379-397
|
Subject: | Adaptive service behaviors | customer engagement | proactive service behaviors | psychological capital | psychosocial safety climate | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Arbeitspsychologie | Organizational psychology | Betriebsklima | Work climate |
-
Siami, Sahar, (2023)
-
Brunetto, Yvonne, (2022)
-
Gazzoli, Gabriel, (2023)
- More ...
-
Siami, Sahar, (2023)
-
Storescape and customer loyalty : employee citizenship behaviour towards customers as a catalyst
Gorji, Mohammadbagher, (2021)
-
Retail store environment, store attachment and customer citizenship behaviour
Gorji, Mohammadbagher, (2021)
- More ...