Psychosocial safety climate and psychological capital for positive customer behavioral intentions in service organizations
Year of publication: |
2023
|
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Authors: | Siami, Sahar ; Gorji, Mohammadbagher ; Martin, Angela |
Published in: |
American journal of business. - Bingley : Emerald, ISSN 1935-5181, ZDB-ID 2401319-5. - Vol. 38.2023, 1, p. 1-21
|
Subject: | Customer behavioral intention | Positive service behaviors | Psychological capital | Psychosocial safety climate | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate | Arbeitspsychologie | Organizational psychology | Beziehungsmarketing | Relationship marketing |
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