How does customer affiliative behaviour shape the outcomes of employee emotion regulation? : a daily diary study of supermarket checkout operators
Year of publication: |
May 2016
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Authors: | Holman, David |
Published in: |
Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 0018-7267, ZDB-ID 203771-3. - Vol. 69.2016, 5, p. 1139-1162
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Subject: | customer behaviour | emotion regulation | emotional exhaustion | employee performance | Emotion | Konsumentenverhalten | Consumer behaviour | Lebensmitteleinzelhandel | Food retailing | Stress | Work stress | Verhalten in Organisationen | Organizational behaviour |
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