Customer aggression and organizational turnover among service employees : the moderating role of distributive justice and organizational pride
Year of publication: |
2017
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Authors: | Kashif, Muhammad ; Zarkada, Anna ; Thurasamy Ramayah |
Published in: |
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management. - Bingley : Emerald Publishing Limited, ISSN 0048-3486, ZDB-ID 186673-4. - Vol. 46.2017, 8, p. 1672-1688
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Subject: | Pakistan | Distributive justice | Emotional exhaustion | Fast food | Food service managers | Customer aggression | Emotional pride | Emotion | Verhalten in Organisationen | Organizational behaviour | Stress | Work stress | Verteilungsgerechtigkeit | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour |
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