How does customer satisfaction change after hotels start using self-service kiosks?
Xiaojun Wu, Hanxiao Xiang, Yize Wang, Yixi Huo
| Year of publication: |
2024
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| Authors: | Wu, Xiaojun ; Xiang, Hanxiao ; Wang, Yize ; Huo, Yixi |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103872, p. 1-10
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| Subject: | Customer satisfaction | Hospitality | COVID-19 pandemic | Multi-period difference-in-differences model | Perceived value | Self-service kiosks | Kundenzufriedenheit | Selbstbedienung | Self-service | Coronavirus | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103872 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072200