How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Year of publication: |
2022
|
---|---|
Authors: | Diep Ngoc Su ; Duy Quy Nguyen-Phuoc ; Tien Hanh Duong ; My Than Tran Dinh ; Luu Trong Tuan ; Johnson, Lester W. |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 11, p. 4178-4205
|
Subject: | Customer loyalty | Functional quality | Mobile food delivery | Perceived value | Technical quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
-
Liana, Pamela John, (2023)
-
Ghee with glee : a study of how consumers evaluate product packaging
Chavadi, Chandan Andanesh, (2018)
-
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul, (2016)
- More ...
-
Diep Ngoc Su, (2022)
-
Diep Ngoc Su, (2022)
-
Thuy Thi Nguyen, (2023)
- More ...