How empowerment influences revenue management and service quality : the case of a New Zealand hotel
Year of publication: |
2008
|
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Authors: | Mohsin, Asad |
Published in: |
International journal of revenue management : IJRM. - Olney, Bucks : Inderscience Enterprises, ISSN 1474-7332, ZDB-ID 2193374-1. - Vol. 2.2008, 1, p. 92-106
|
Subject: | Neuseeland | New Zealand | Dienstleistungsqualität | Service quality | Revenue-Management | Revenue management | Hotellerie | Hotel industry |
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