How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Year of publication: |
2023
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Authors: | Cohen, Alex H. ; Fresneda, Jorge E. ; Anderson, Rolph E. |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 3, p. 329-351
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Subject: | Avoidance | Digital equity | Disabled | Online accessibility | Service failure | Website | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Behinderte | Disabled persons | Dienstleistungsqualität | Service quality | Online-Marketing | Internet marketing | Einzelhandel | Retail trade | Online-Handel | Online retailing | Wahrnehmung | Perception | Kundenzufriedenheit | Customer satisfaction |
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter, (2018)
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Mwencha, Peter, (2014)
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Islam, Hafizul, (2021)
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Cohen, Alex H., (2020)
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Anderson, Rolph E., (2020)
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