How intelligent automation, service robots, and AI will reshape service products and their delivery
Jochen Wirtz, Valentina Pitardi
| Year of publication: |
2023
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|---|---|
| Authors: | Wirtz, Jochen ; Pitardi, Valentina |
| Published in: |
Italian journal of marketing : ITJM. - Cham : Springer Nature Switzerland AG, ISSN 2662-3331, ZDB-ID 3011000-2. - Vol. 2023.2023, 3, p. 289-300
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| Subject: | Intelligent automation | Artificial intelligence | AI | Service robots | Metaverse | Generative AI | ChatGPT | Corporate digital responsibility | CDR | Künstliche Intelligenz | Automatisierung | Automation | Roboter | Robot | Automatisierte Produktion | Automated manufacturing | Dienstleistungssektor | Service industry |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s43039-023-00076-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014330947