How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Tyler Hancock, Stacie F. Waites and Catherine M. Johnson and Jennifer L. Stevens
| Year of publication: |
2023
|
|---|---|
| Authors: | Hancock, Tyler ; Waites, Stacie F. ; Johnson, Catherine M. ; Stevens, Jennifer L. |
| Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 40.2023, 6, p. 721-733
|
| Subject: | Avoidance | Dark Triad | Negative affect | Negative WOM | Revenge-seeking | Vindictive complaining | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Persönlichkeitspsychologie | Personality psychology | Emotion | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-05-2022-5390 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014332331