How responsive should a firm be to customers' expectations?
Gila E. Fruchter, Agnieszka Wiszniewska-Matyszkiel
| Year of publication: |
2024
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|---|---|
| Authors: | Fruchter, Gila E. ; Wiszniewska-Matyszkiel, Agnieszka |
| Published in: |
European journal of operational research : EJOR. - Amsterdam [u.a.] : Elsevier, ISSN 0377-2217, ZDB-ID 1501061-2. - Vol. 314.2024, 1 (1.4.), p. 323-339
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| Subject: | Aligning delivered quality | Optimization | OR in marketing | Quality expectations | Responsivity | Produktqualität | Product quality | Erwartungsbildung | Expectation formation | Dienstleistungsqualität | Service quality | Theorie | Theory | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ejor.2023.09.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456862