How to avoid customers leaving : the case of the Estonian telecommunication industry
Andres Kuusik and Urmas Varblane
Year of publication: |
2009
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Authors: | Kuusik, Andres ; Varblane, Urmas |
Published in: |
Baltic journal of management. - Bradford : Emerald, ISSN 1746-5265, ZDB-ID 22487220. - Vol. 4.2009, 1, p. 66-79
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