How to build responsive service processes in German banks : the role of process documentation and the myth of automation
Laura Johanna Oberle
| Year of publication: |
2023
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|---|---|
| Authors: | Oberle, Laura Johanna |
| Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 29.2023, 2, p. 578-596
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| Subject: | Automation | Business process management | Documentation | Multi-method | Process capabilities | Responsiveness | Deutschland | Germany | Prozessmanagement | Automatisierung | Bank |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-11-2022-0573 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014230855