How to measure customer satisfaction
Nigel Hill, John Brierley and Rob MacDougall
| Year of publication: |
2017 ; Second edition
|
|---|---|
| Authors: | Hill, Nigel ; Brierley, John ; MacDougall, Rob |
| Publisher: |
London : Routledge |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
| Extent: | viii, 151 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber |
| Language: | English |
| ISBN: | 978-0-566-08595-6 ; 0-566-08595-X ; 978-1-138-40785-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011754529