Human resource and customer benefits through sustainable operations
Annachiara Longoni and Raffaella Cagliano
| Year of publication: |
2016
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|---|---|
| Authors: | Longoni, Annachiara ; Cagliano, Raffaella |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 36.2016, 12, p. 1719-1740
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| Subject: | Service profit chain | Customer benefits | Human resource benefits | Sustainable operations | Nachhaltigkeit | Sustainability | Personalmanagement | Human Resource Management | Beziehungsmarketing | Relationship marketing | Lieferkette | Supply chain | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-11-2014-0564 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011641889