Human resource management in the Spanish call centre sector: the bird cage model of call centre work
Year of publication: |
2013
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Authors: | Mart-Aud, Neus ; Valverde, Mireia ; Heraty, Noreen |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 10441347. - Vol. 24.2013, 2 (1.1.), p. 308-329
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