Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Neus Martí-Audí, Mireia Valverde and Noreen Heraty
| Year of publication: |
2013
|
|---|---|
| Authors: | Martí-Audí, Neus ; Aparicio-Valverde, Mireia ; Heraty, Noreen |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 24.2013, 2, p. 308-329
|
| Subject: | Personalmanagement | Human Resource Management | Mitarbeiterbindung | Employee retention | Callcenter | Call centre | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009687762