Identification of customer delight for quality attributes and its applications
Year of publication: |
2011
|
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Authors: | Yang, Ching-chow |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 1/2, p. 83-98
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Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Wissenschaftliche Methode | Scientific method | Taiwan |
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