Identifying opportunities for service productivity improvement using a business model lens
Year of publication: |
2013
|
---|---|
Authors: | Zolnowski, Andreas ; Semmann, Martin ; Amrou, Sharif ; Böhmann, Tilo |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 3/4, p. 409-425
|
Subject: | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Betriebliches Bildungsmanagement | Employer-provided training | Geschäftsmodell | Business model | Deutschland | Germany |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Special issue: Productivity of Services NextGen - Beyond Output/Input |
Source: | ECONIS - Online Catalogue of the ZBW |
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