Identifying the factor structure of customer satisfaction by modified importance-performance analysis
Year of publication: |
2010
|
---|---|
Authors: | Lin, Chi-Fan |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 2.2010, 2, p. 197-210
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Freizeitverhalten | Leisure behaviour | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
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