The Impact of Employees' Characteristics on Total Quality Service Implementation: An Empirical Study - A look at the implementation of quality management practices in the service sector in India.
Year of publication: |
2006
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Authors: | Saravanan, R. ; Rao, K.S.P. |
Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 13.2006, 4, p. 22-35
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Saved in:
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