Measurement of Service Quality from the Customer's Perspective - An Empirical Study
Year of publication: |
2007
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Authors: | Saravanan, R. ; Rao, K.S.P. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 18.2007, 3-4, p. 435-450
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