Impact of customer relationship management on customer satisfaction : a study of Nepalese commercial banks
Karma Chungdak Gurung
| Year of publication: |
2020
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|---|---|
| Authors: | Gurung, Karma Chungdak |
| Published in: |
Nepalese journal of finance : a publication of Uniglobe College. - Kathmandu, Nepal : Uniglobe College, ISSN 2392-4144, ZDB-ID 2982408-4. - Vol. 7.2020, 3, p. 79-90
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| Subject: | Customer satisfaction | service quality | behavior of the employee | customer convenience | pricing and offers | benefits | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014494258