Impact of Electronic Customer Relationship Management (e-CRM) on Efficiency of Rent-a-Car Sector in Bosnia and Herzegovina
Year of publication: |
2011
|
---|---|
Authors: | Pestek, Almir ; Lalovic, Andjela |
Published in: |
Economic Analysis. - Institut Ekonomskih Nauka, ISSN 1821-2573. - Vol. 44.2011, 1-2, p. 47-58
|
Publisher: |
Institut Ekonomskih Nauka |
Subject: | Customer relationship management | e-CRM | rent-a-car | Bosnia and Herzegovina |
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