Impact of motivation and workload on service time components : an empirical analysis of call center operations
Ahmad M. Ashkanani, Benjamin B. Dunford, Kevin J. Mumford
| Year of publication: |
2022
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|---|---|
| Authors: | Ashkanani, Ahmad M. ; Dunford, Benjamin B. ; Mumford, Kevin J. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md. : INFORMS, ISSN 1526-5501, ZDB-ID 2023019-9. - Vol. 68.2022, 9, p. 6697-6715
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| Subject: | behavioral operations | call center operations | motivation | productivity | workload | Callcenter | Call centre | Motivation | Warteschlangentheorie | Queueing theory | Operations Research | Operations research |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2022.4491 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013373100