Impact of operational innovations on customer loyalty in the healthcare sector
Year of publication: |
September 2018
|
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Authors: | Hong, Kwan Soo ; Lee, Donhee |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 3, p. 575-600
|
Subject: | Operational innovation | Customer closeness | Service quality | Customer loyalty | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Innovation | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Kundenbindung | Customer retention |
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