Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study
Year of publication: |
1999
|
---|---|
Authors: | Ennew, Christine T. ; Binks, Martin R. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 46.1999, 2, p. 121-132
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
The Provision of Finance to Small Businesses: Does the Banking Relationship Constrain Performance
Ennew, Christine T., (1995)
-
Growing firms and the credit constraint
Binks, Martin R., (1996)
-
Matching the characteristics of a service to the preferences of customers
Reed, Geoffrey V., (1991)
- More ...