Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Year of publication: |
2019
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Authors: | Shrestha, Binita |
Published in: |
Nepalese journal of finance : a publication of Uniglobe College. - Kathmandu, Nepal : Uniglobe College, ISSN 2392-4144, ZDB-ID 2982408-4. - Vol. 6.2019, 4, p. 91-102
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Subject: | customer satisfaction | customer loyalty | service quality | reliability | empathy | responsiveness | assurance | network quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Telekommunikationssektor | Telecommunications industry |
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