Impact of shared history on customers' service evaluations
Zeina T. Al Hakim, Sanchayan Sengupta, Caroline Cuny
| Year of publication: |
2020
|
|---|---|
| Authors: | Al Hakim, Zeina T. ; Sengupta, Sanchayan ; Cuny, Caroline |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-10
|
| Subject: | Culture | Personal values | Retail banking | Satisfaction | Service responsiveness | Shared history | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102070 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012268822