Impact of tacit knowledge on customer loyalty
Carla Alexandra Barbosa Pereira, Helena Maria Batista Alves and João José Matos Ferreira
| Year of publication: |
November-December 2016
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| Authors: | Pereira, Carla Alexandra Barbosa ; Alves, Helena ; Ferreira, João José Matos |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 15/16, p. 827-845
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| Subject: | Tacit knowledge | trust | affective commitment | customer loyalty | service quality | Implizites Wissen | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Wissensmanagement | Knowledge management | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2016.1272596 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011672531