Literature review of service quality concepts, models and scales
Sandeep Prabhu
| Year of publication: |
2023
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|---|---|
| Authors: | Prabhu, Sandeep |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3635, ZDB-ID 2435929-4. - Vol. 33.2023, 1/2, p. 76-93
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| Subject: | external service quality | internal service quality | service gaps | service quality | service quality measurement | service quality operationalisation | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBG.2023.128323 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014232688