Impact of reputation on hospitality profitability : impact of service failure online exposure on revenue performance : evidence from the hotel industry in China
Zhisheng Wang, Xiang Lin and Huiying Li
| Year of publication: |
2023
|
|---|---|
| Authors: | Wang, Zhisheng ; Lin, Xiang ; Li, Huiying |
| Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 78.2023, 6, p. 1387-1413
|
| Subject: | Online exposure | Response strategy | Revenue performance | Service failure | Spillover effects | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | China | Unternehmenserfolg | Firm performance | Krankenhaus | Hospital | Gastgewerbe | Hospitality industry | Spillover-Effekt | Spillover effect | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-09-2022-0465 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014511596