Implementing Expert Systems into Business‐to‐Business Marketing Practice

Discusses artificial intelligence, particularly expert or knowledge systems, and its relevance for business‐to‐business marketing and marketing decision support systems. Enables the reader to understand the basic concepts of expert systems while providing more technical references, before discussing current and potential applications for decision support systems. Argues that expert systems will ultimately play a major role in such applications, developing over the next two decades. Includes appendices and a glossary of terms and definitions.