Implementing modularization in professional services : the influence of varied knowledge environments
Year of publication: |
April-June 2017
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Authors: | Nätti, Satu ; Ulkuniemi, Pauliina ; Sekkarinen, Saara |
Published in: |
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering. - Chichester, West Sussex : Wiley, ISSN 1092-4604, ZDB-ID 1377276-4. - Vol. 24.2017, 2, p. 125-138
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Subject: | Dienstleistungsqualität | Service quality | Wissensmanagement | Knowledge management | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Dienstleistungsgesellschaft | Service economy |
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