Importance-Performance Analysis and the Measurement of Service Quality
Year of publication: |
1993
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Authors: | Ennew, Christine T. ; Reed, Geoffrey V. ; Binks, Martin R. |
Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 27.1993, 2, p. 59
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Saved in:
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