Importance-performance analysis based balanced scorecard for performance evaluation in higher education institutions : an integrated fuzzy approach
Year of publication: |
2020
|
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Authors: | Nazari-Shirkouhi, Salman ; Mousakhani, Saeed ; Tavakoli, Mahdokht ; Dalvand, Mohammad Reza ; Šaparauskas, Jonas ; Antuchevičienė, Jurgita |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Publ. House "Technika", ISSN 2029-4433, ZDB-ID 2400520-4. - Vol. 21.2020, 3, p. 647-678
|
Subject: | performance evaluation | importance-performance analysis | balanced scorecard | universities and higher education institutions | fuzzy DEMATEL | fuzzy ANP | Hochschule | Higher education institution | Balanced Scorecard | Balanced scorecard | Fuzzy-Set-Theorie | Fuzzy sets | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3846/jbem.2020.11940 [DOI] |
Classification: | A10 - General Economics. General ; A20 - Economics Education and Teaching of Economics. General ; A29 - Economics Education and Teaching of Economics. Other ; C02 - Mathematical Methods ; D81 - Criteria for Decision-Making under Risk and Uncertainty ; I23 - Higher Education Research Institutions |
Source: | ECONIS - Online Catalogue of the ZBW |
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