Improving service delivery : investigating the role of information sharing, job characteristics, and employee satisfaction
Year of publication: |
2011
|
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Authors: | Bontis, Nick ; Richards, David ; Serenko, Alexander |
Published in: |
The learning organization : TLO ; the international journal of critical studies in organizational learning. - Bingley : Emerald Group Publishing Limited, ISSN 0969-6474, ZDB-ID 1375336-8. - Vol. 18.2011, 3, p. 239-250
|
Subject: | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsbedingungen | Working conditions | Wissensmanagement | Knowledge management | Nordamerika | North America |
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