Improving service management in budget hotels
Year of publication: |
2015
|
---|---|
Authors: | Peng, Jianping ; Zhao, Xinyuan ; Mattila, Anna S. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 49.2015, p. 139-148
|
Subject: | Service management | Budget hotel | Customer experience | Revisit intentions | Hotel performance | Hotellerie | Hotel industry | Dienstleistungsmanagement | Dienstleistungsqualität | Service quality | Betriebliche Budgetierung | Corporate budgeting | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
-
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping, (2016)
-
Ashraf, Hafiz Ahmad, (2017)
-
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania, (2016)
- More ...
-
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei, (2015)
-
Zhao, Xinyuan, (2013)
-
Dai, Weiqi, (2015)
- More ...