Improving service quality in healthcare organisations through geomarketing statistical tools
Year of publication: |
2017
|
---|---|
Authors: | Cavallone, Mauro ; Magno, Francesca ; Zucchi, Alberto |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 5, p. 690-704
|
Subject: | Quality improvement | Healthcare organisations | Geomarketing | Customer journey | Gravitational models | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Privater Haushalt | Household | Entwicklungsländer | Developing countries | Gesundheitspolitik | Health policy |
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