Basic Health Units services quality assessment through Kano and SERVQUAL models
Year of publication: |
2022
|
---|---|
Authors: | Lacerda, Anderson Barbosa ; Souza, Augusto Sergio da Silva ; Silva, Glycia Keylla Lucia da ; Azevedo, Eduardo H. Malheiros de ; Melo, Fagner José Coutinho de melo |
Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 9, p. 2858-2880
|
Subject: | Basic Health Units | Health | Kano model | Quality evaluation | Unified health system public health | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Privater Haushalt | Household | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Gesundheit | Gesundheitspolitik | Health policy |
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