Improving service quality in the global economy : achieving high performance in public and private sectors
Michael E. Milakovich
| Year of publication: |
2006 ; 2. ed.
|
|---|---|
| Authors: | Milakovich, Michael E. |
| Publisher: |
Boca Raton [u.a.] : Auerbach Publ. |
| Subject: | Dienstleistungsbetrieb | Kundenorientierung | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIX, 406 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | 1. Aufl. u.d.T.: Improving service quality |
| ISBN: | 0-8493-3819-0 |
| Classification: | Qualitätsmanagement ; Marketing ; Dienstleistungen: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10004851348