In bot we trust : a new methodology of chatbot performance measures
Year of publication: |
2019
|
---|---|
Authors: | Przegalińska, Aleksandra K. ; Ciechanowski, Leon ; Stroz, Anna ; Gloor, Peter A. ; Mazurek, Grzegorz |
Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 62.2019, 6, p. 785-797
|
Subject: | Artificial intelligence | Chatbot performance | Chatbots | Customer experience | Customer trust | Human-computer interaction | Performance goals | Künstliche Intelligenz | Performance-Messung | Performance measurement | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing |
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