In the pursuit of quality and quantity : the competing demands in call centers
Year of publication: |
2008
|
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Authors: | Wilk, Steffanie L. |
Published in: |
Employment relationships : new models of white-collar work. - Cambridge [u.a.] : Cambridge Univ. Press, ISBN 0-521-86537-9. - 2008, p. 112-141
|
Subject: | Callcenter | Call centre | Dienstleistungsqualität | Service quality |
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