Inaction traps in consumer responseto product malfunctions
Year of publication: |
2020
|
---|---|
Authors: | Brigden, Neil ; Häubl, Gerald |
Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 57.2020, 2, p. 298-314
|
Subject: | consumer inaction | consumption experience | decision dynamics | enjoyment | product malfunctions |
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