Incongruent quality management perceptions between Malaysian hotel managers and employees
Year of publication: |
2013
|
---|---|
Authors: | Sumarjan, Norzuwana ; Arendt, Susan W. ; Shelley, Mack |
Published in: |
The TQM Journal. - Emerald Group Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 25.2013, 2, p. 124-140
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Human resources | Leadership | Malaysian hotels | MBNQA | Quality practices | Perceptions | Quality management | Malaysia |
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