Inducing consumers' self-disclosure through the fit between Chatbot's interaction styles and regulatory focus
Year of publication: |
2023
|
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Authors: | Choi, Sunhwa ; Zhou, Jieru |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 166.2023, p. 1-15
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Subject: | Chatbots | Interaction style | Regulatory focus | Trust | Willingness to self-disclosure |
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