The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Year of publication: |
2024
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Authors: | Malik, Shahab Alam ; Fatima, Taqdees ; Jia, Yong ; Pannu, Hina |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 4, p. 1111-1129
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Subject: | Library service quality | Library image | Trust | Satisfaction | Perceived service value | Loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bibliothek | Library | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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