Influence of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Commercial Banking Industry
Year of publication: |
2016
|
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Authors: | Osman, Zahir |
Other Persons: | Sentosa, Ilham (contributor) |
Publisher: |
[2016]: [S.l.] : SSRN |
Subject: | Malaysia | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bank | Privatkundengeschäft | Personal banking |
Extent: | 1 Online-Ressource (6 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: International Journal of Economics, Finance and Management, Vol. 3, No. 2, March 2014 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February 20, 2016 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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