Influence of customer verbal aggression on employee turnover intention
Year of publication: |
2013
|
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Authors: | Li, Xiaoyan ; Zhou, Erhua |
Published in: |
Management decision : MD. - Bingley : Emerald Publishing Limited, ISSN 0025-1747, ZDB-ID 411946-0. - Vol. 51.2013, 4, p. 890-912
|
Subject: | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Sprache | Language | Arbeitsverhalten | Work behaviour | Kündigung | Dismissal | Stress | Work stress | Betriebsklima | Work climate | Callcenter | Call centre | China |
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