Influence of high-performance work system on employee service performance and OCB : the mediating role of resilience
Altaf Hussain Samo and Noor Ul Huda
Previous studies regarding high-performance work system (HPWS)-performance relationship have been conducted at organizational level of analysis, thus highlighted management perspective of this relationship. Furthermore, the widely acknowledged ‘black-box’ debate in this area invites researchers to identify and empirically test the mediating mechanism linking HPWS with performance outcomes. Using employee-level HPWS, this study proposed that HPWS is positively linked with employee service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by employee resilience. Data were obtained from 371 front line employees working in service sector to test the proposed relationships. Findings of the study revealed that HPWS was positively linked with service performance and OCB. Further, employee resilience partially mediated both the direct relationships between HPWS and employee outcomes. Implications and limitations of the study were also discussed accordingly.
Year of publication: |
2019
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Authors: | Nadeem, Kashif ; Riaz, Amir ; Danish, Rizwan Qaisar |
Published in: |
Journal of Global Entrepreneurship Research : JGER. - Berlin : SpringerOpen, ISSN 2251-7316, ZDB-ID 2758698-4. - Vol. 9.2019, 13, p. 1-13
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Subject: | High performance work system (HPWS) | Resilience | Employee service performance | Pakistan | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Arbeitsverhalten | Work behaviour | Performance-Messung | Performance measurement | Coping-Strategie | Coping strategy | Unternehmenserfolg | Firm performance | Arbeitsorganisation | Work organization | Arbeitsleistung | Job performance | Performance-Management | Performance management | Arbeitszufriedenheit | Job satisfaction |
Saved in:
freely available
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s40497-018-0142-2 [DOI] hdl:10419/261941 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011989418